Ready Mix concrete confirmed and guaranteed - Ready Mix concrete confirmed and guaranteed
December 16, 2021
Since its industry-shifting launch in 2017, CEMEX Go has kept evolving to offer a superior customer experience through more and improved features. It’s latest feature, Digital Confirmation, solves a recurring hassle at construction sites: scheduling ready-mix concrete deliveries for a specific date and time.
Through an online connection with the dispatch system via CEMEX Go, Digital Confirmation allows immediate validation of single ready-mix orders at the date and time of their choosing. The swiftness of this process helps our customers plan more efficiently and avoids setbacks in their operations.
CEMEX’s Digital Innovation in Motion Ecosystem puts our customers at the center and incorporates technology to optimize our operations and processes. For decades, a ready-mix concrete order confirmation could take up to twenty minutes to coordinate, requiring multiple telephone calls between customer, service agents, and ready-mix concrete plants.
Now, the Internet of things allows us to automatize a series of communication operations between CEMEX’s Go geolocation data, CEMEX’s dispatch system, and inventories, with our CRM database through API Management. This way, Digital Confirmation shortens the ready-mix concrete order process to under two minutes: an unprecedented service in the construction industry.
Through a self-service and user-friendly experience like that of booking a plane ticket, you can choose your preferred schedule between time slots available in a calendar based on product availability. Typed in the wrong quantity? Modify your order. Need more concrete? Just ‘instantly repeat’ your past order. Need more time before the delivery? Put it ‘on hold’ and reschedule for when you’re ready. Digital Confirmation puts our customers’ needs at the center to offer a bespoke service.
Digital Confirmation also includes orders for pumping services in which the client is able to choose pipes, hoses and value-added products best suited for their project.
The online experience, launched in the Mexican market in October 2020, has already proven to be a big success with more than 16% of monthly orders fulfilled through Digital Confirmation. A unique service in the construction industry, with a fast and easy to use interface, Digital Confirmation ‘confirms’ we are the most reliable ready-mix provider, and a digital innovation driven company.
CEMEX Go’s Digital Confirmation process asks you to input basic information about your location and product needs.
In under two minutes, Digital Confirmation presents you with a time slot to schedule delivery when you need it.